Daily NPS Improvement Report

Daily Checklist — Team Lead

Date:

Team Lead:

Supervisor email:

Current NPS:

New responses reviewed:

All new responses reviewed today

Complaints today (total):

Other theme:

Housekeeping corrections completed:

Maintenance issues resolved:

Guest concerns addressed:

Rooms inspected:

Inspected rooms with maintenance issues:

39-point checks completed:

Rooms out of order:

Out-of-order room numbers:

Open work orders:

Oldest open ticket #:

Open since:

Rooms down: (details in writing section)

No safety issues today

Check any that came up:

Smoke / CO alarm Blocked exit or hallway Wet floor / spill Door lock / latch Lighting out Other (details in writing section)

Guest 1

Guest name:

Room number:

Status:

Resolved Follow-up needed

Guest 2

Guest name:

Room number:

Status:

Resolved Follow-up needed

Guest 3

Guest name:

Room number:

Status:

Resolved Follow-up needed

Outstanding Issues — issue, room, action required, responsible department, follow-up deadline

Corrections Needed With Housekeepers

Rooms Down — Current Issues

Work Orders for Next Day

Safety Issue Details

Notes

Past reports